Returns Policy:

At TradeVisuals, we aim to ensure your complete satisfaction with our display and presentation products. If for any reason you are not entirely satisfied with your purchase, we are here to assist you with our hassle-free returns policy.

General Returns:
You may return your purchase within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

Damaged or Defective Items:
In the unfortunate event that your order arrives damaged or defective, we are happy to accept returns as long as you notify us within 72 hours of receiving the product. We will promptly arrange a replacement or provide a full refund, including any shipping charges.

How to Initiate a Return:
To initiate a return, please follow these simple steps:
1. Contact our customer support team at sales@tradevisuals.com within the specified timeframe.
2. Provide your order details, including the product name, order number, and reason for the return.
3. Our team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.

Return Shipping:
For general returns, customers are responsible for the return shipping costs. However, in the case of damaged or defective items, we will provide a prepaid shipping label for your convenience.

Refunds:
Upon receipt and inspection of the returned item, we will process your refund promptly. Refunds will be issued to the original payment method used during purchase.

Exclusions:
Please note that certain products may be excluded from our returns policy, such as custom-made or personalized items. These exclusions will be clearly stated on the product page.

Contact Us:
For any questions or assistance with your return, please reach out to our customer support team at:
- Phone: 0800 6125432
- Email: sales@tradevisuals.com

Thank you for choosing TradeVisuals. We are dedicated to providing exceptional service and ensuring your shopping experience is nothing short of delightful.